Last updated: October 4, 2026

This policy covers orders placed through the AEL online store. Platinum Finishing Systems, doing business as AEL, ships from Santa Rosa, California. Delivery for custom and engineered projects is arranged in the project quotation.

Where we ship

Online orders ship to commercial addresses in the contiguous United States (the lower 48 states and Washington, DC). We cannot ship to PO boxes. For Alaska, Hawaii, US territories or delivery outside the United States, request a freight quote.

Freight rates

Our cabinets ship by truck (LTL) freight. Freight is a flat rate per cabinet and is shown in your cart and at checkout:

Sentinel Mini 30 and Sentinel Mini 40: $1,500 per cabinet.
Sentinel Mini 60 and Sentinel Mini 80: $2,000 per cabinet.
Sentinel Mini 100 and custom sizes: freight quoted. These are ordered through a quote, not online checkout.
Parts: quoted until parts pricing is published.

The flat rate covers standard LTL delivery to a commercial address with a loading dock or forklift. If your site needs liftgate, residential, limited-access, construction-site or inside delivery, or a delivery appointment, tell us when you order. We quote any extra carrier charges before shipment; if you do not accept them, you can cancel for a full refund.

Lead times

Ships in 6–8 weeks for most models; custom units 8–10 weeks depending on size. In-stock units may be available but are not guaranteed. We confirm the expected ship date with your order confirmation. Carrier delivery dates are estimates.

Unloading

Unloading and moving the product into position is your responsibility unless included in your order. Sentinel Mini cabinets weigh up to about 1,075 lb empty, so have a forklift or pallet jack and enough people available.

Inspect your delivery

Inspect every shipment before signing for it. If you see damage or missing pieces, note it clearly on the delivery receipt (for example "damaged crate, product dented") and take photos. Report any damage, including concealed damage found after delivery, within 5 business days of delivery at (888) 502-6695. Signing a clean receipt can make a freight claim difficult or impossible.

Refused or undeliverable shipments

If a shipment is refused without a damage reason, or cannot be delivered because of an incorrect address or site access, return freight, redelivery and storage charges may be deducted from any refund or billed to you.

Questions

Call (888) 502-6695 or use our contact form.