Product Warranty
Coverage
Last updated: September 1, 2025
Panels & structure: Covered for 2 years from the delivery date against defects in materials and workmanship.
Electrical components: Covered for 1 year from the delivery date against defects in materials and workmanship.
What AEL will do
At AEL’s discretion, we will repair or replace defective parts with new or refurbished components. Warranty service may be provided by an authorized AEL technician or at an authorized service facility. We will coordinate the appropriate remedy and logistics based on the issue and product type.
How to request warranty service
Contact us promptly with your order number, product serial (if applicable), a description of the issue, and photos/video if helpful.
Phone: (888) 502‑6695
Contact: use the Contact page on our website.
Freight damage on arrival
If damage is visible at delivery, note it on the carrier’s receipt, take photos of packaging and product, and contact us within 48 hours so we can assist with a claim and remedy. Concealed damage should be reported within 5 calendar days of delivery.
What is not covered
Normal wear items and consumables (filters, bulbs, fuses), cosmetic damage after delivery, improper installation, misuse, unauthorized modifications or repairs, lack of maintenance, damage from external events (including accidents, fire, flood, or power issues), and any non‑AEL components or accessories are not covered.
Limitations
This warranty applies to the original purchaser and is limited to the remedies described above. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AEL IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Some states do not allow certain limitations, so these may not apply to you.