Advanced Extraction Labs Privacy Policy
Who we are
Last updated: September 1, 2025
This Privacy Policy explains how Advanced Extraction Labs (“AEL,” “we,” “us,” “our”) collects, uses, and shares information when you visit advancedextractionlabs.com or interact with us (for example, when you request a quote or place an order).
How to contact us about privacy
Mailing/Business address: 1402 Airport Blvd, Santa Rosa, CA 95403, USA.
Toll-free phone: (888) 502-6695.
Web form: Use the Contact Us page on our website.
Information we collect
You provide to us: name, company, phone number, email, shipping/billing addresses, product interests, order details, and messages you send via forms or phone.
Payment details (via processor): for card or electronic payments, your information is processed by our third-party payment processor. We do not store full card numbers.
Automatic data: IP address, device and browser type, pages viewed, and similar analytics information collected via cookies or similar technologies.
How we use information
Provide our services: quotes, ordering, fulfillment, shipping, and customer support.
Operate, secure, and improve our site: debugging, analytics, fraud prevention.
Legal/compliance: recordkeeping, tax, and responding to lawful requests.
Marketing: to the extent permitted; you can opt out of emails at any time.
Sharing information
We share information with service providers that help us run our business (site hosting, ecommerce tools, payment processing, shipping/logistics, analytics, and communications). These providers may only use your information to perform services for us. We may also share information to comply with law or in connection with a corporate transaction.
Cookies & analytics
We use cookies and similar technologies to run the site, remember preferences, and understand how the site is used. You can control cookies in your browser settings; disabling them may affect site functionality.
WordPress & plugin disclosures
Platform (WordPress): The site uses essential cookies for core functions (e.g., admin sessions). Visitors who don’t log in generally receive only essential and performance/analytics cookies (if enabled).
Embedded content: Pages may include embedded content (e.g., videos, maps). Those services may collect data under their own privacy policies.
Caching (LiteSpeed/QUIC.cloud): To improve speed and reliability, temporary copies of pages may be stored and processed by our hosting provider and/or QUIC.cloud services. Cache files are temporary and purgeable.
Google Analytics (GA4)
We use Google Analytics to understand how visitors use our site so we can improve performance and content. Google Analytics uses cookies or similar technologies to collect information such as page views, time on site, and rough location (derived from IP). According to Google, GA4 does not log or store IP addresses; we also limit data sharing options where available. You can control analytics via your browser settings and industry tools, and—if a cookie banner is present—through our cookie preferences link.
Zoho CRM (forms) & Live Chat
When you submit a form (e.g., “Contact,” “Request a Quote”), the information you provide (name, company, email, phone, message, and related details) is stored in our Zoho CRM to help us follow up on your request, manage quotes/orders, and provide support. If we enable live chat (e.g., Zoho SalesIQ), chat content and limited technical information (like browser type and approximate location) may be processed to route, troubleshoot, and secure the chat. We retain submissions and chat transcripts only as long as needed for customer service, recordkeeping, and legal obligations.
Your privacy choices & rights
We do not sell personal information.
Analytics & cookies: You can block or delete cookies in your browser and (if available) use our cookie preferences to opt out of analytics. Industry opt‑out tools are also available.
Marketing emails: You can unsubscribe at any time using the link in the email or by contacting us.
Access/Correction/Deletion: Depending on your location, you may have rights to access, correct, delete, or limit your personal information. To make a request, use the Contact page or call us; we may need to verify your identity.
Data retention
We keep information for as long as needed to provide services and to meet legal, tax, accounting, and safety obligations.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure.
Children
Our site is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect such information. If you believe a child provided personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. If we make material changes, we will update the “Last updated” date above.
Contact AEL about this policy: 1402 Airport Blvd, Santa Rosa, CA 95403 • (888) 502-6695 • see our Contact Us page